Pet Care Provider Message Service Terms and Conditions

Updated: February 11, 2020

The Wag! Updates for Pet Care Providers text message service (the "Service") is operated by Wag! Labs, Inc. (“Wag!”, “we”, or “us”).  Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).  The Wag! Terms of Service (including a mutual arbitration agreement) and Privacy Policy also apply to your use of the Service. We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

Wag! does not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and Data Rates May Apply. Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive auto-dialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted-in, the Service provides service updates, alerts, information, promotions, specials, and other marketing offers for Wag! Pet Care Providers via text messages through your wireless provider to the mobile number you provided. The Service is a recurring message program. Message frequency will vary. You may receive multiple messages per month. Text the single keyword command STOP to 24006 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Wag! mobile message programs and wish to cancel, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 24006, or call our customer success team at (855) 732-9513, or email us at

You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and Wag! will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of the Service prior to changing your mobile number.

You agree to indemnify, defend, and hold us harmless from any third party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service; any errors in such information; and/or any action you may or may not take in reliance on the information or Service.